CANCELLATION & REFUND POLICY
CANCELLATION & REFUND POLICY Atoban.com Effective Date: January 01, 2025
This Cancellation & Refund Policy explains how cancellations, withdrawals, and refunds are handled for Atoban's services. By activating a listing or paying any fees, you agree to the terms below.
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HOW BILLING WORKS
Atoban's service plans (Standard, Pro, Max) are billed every 30 calendar days from the date of listing activation — not on a fixed monthly calendar date.
There is no activation fee. There is no setup fee. Your first charge is your plan fee on the day you activate.
Billing continues automatically every 30 days until you cancel or your vehicle sells. When your vehicle sells, billing stops automatically.
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GENERAL NO-REFUND POLICY
All fees are non-refundable once a service has begun.
This includes: • Standard, Pro, and Max plan fees • Any optional service upgrades purchased
Atoban begins work immediately upon activation — listing creation, pricing research, advertising setup, and buyer outreach. Because services commence immediately, fees for the current period are not refundable once the period has started.
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SUCCESS FEE
The success fee is only charged when your vehicle sells to a buyer introduced through Atoban.
The success fee is never charged in advance.
The success fee applies even if the transaction is completed outside Atoban's platform, provided the buyer was introduced through Atoban's marketing or outreach activity.
Once charged on the confirmed date of sale, the success fee is non-refundable.
If payment of the success fee fails, Seller is responsible for resolving the outstanding balance promptly.
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CANCELLATION
You may cancel your listing at any time by notifying Atoban in writing at team@atoban.com.
When you cancel: • Your listing is removed from all active advertising platforms. • Billing stops at the end of your current 30-day period. You will not be charged for the next period. • Fees already paid for the current period are non-refundable. • If your vehicle later sells to a buyer introduced through Atoban prior to cancellation, the success fee still applies.
There are no cancellation penalties or early termination fees.
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THE 30-DAY QUALIFIED OFFER GUARANTEE
Available on Pro and Max plans only.
If Atoban does not produce at least one qualified buyer offer within your first 30-day active period, your next 30-day period is provided at no charge.
This is the only circumstance under which a fee credit is issued.
Conditions: • Seller must follow Atoban's pricing guidance. Sellers who decline all recommended pricing adjustments are not eligible for the guarantee. • Seller must remain reasonably responsive during the active period. • "Qualified offer" means a serious, verifiable offer from a buyer introduced through Atoban's marketing activity.
The guarantee applies to the plan fee only. It does not apply to the success fee.
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SELLER-INITIATED WITHDRAWAL
If you decide not to sell your vehicle after activating a listing:
• Notify Atoban in writing within 24 hours of your decision. • Your listing will be removed from all platforms immediately. • Plan fees for the current period are non-refundable. • No success fee is owed if no sale has occurred.
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SALE OUTSIDE ATOBAN
If your vehicle sells to a buyer introduced through Atoban — whether the transaction closes on or off Atoban's platform — the success fee applies in full.
Completing a transaction with an Atoban-introduced buyer while bypassing Atoban to avoid the success fee is a violation of your Service Agreement and may result in legal enforcement of the fee owed.
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LISTING PAUSE OR TERMINATION BY ATOBAN
Atoban may pause or discontinue active listing management if: • Seller declines all pricing guidance • Seller becomes unresponsive for an unreasonable period • Vehicle is found to be misrepresented or ineligible
No refund is issued for paused or terminated listings under these circumstances.
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PAYMENT FAILURES
If a scheduled plan payment fails: • Atoban will attempt to notify you promptly. • You have 48 hours to update your payment method and resolve the outstanding balance. • If payment is not resolved within 48 hours, Atoban may pause active listing management until the balance is cleared. • Atoban reserves the right to suspend services or pursue collection for unresolved balances.
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CHARGEBACKS AND DISPUTES
If you initiate a chargeback or payment dispute and Atoban prevails, you agree to reimburse: • Processor chargeback fees • A 3% administrative recovery fee on the disputed amount
Fraudulent chargebacks may result in immediate listing removal and legal enforcement.
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NO GUARANTEE OF SALE
Atoban does not guarantee that your vehicle will sell, will sell within a specific timeframe, or will sell at a specific price. Market conditions, vehicle condition, pricing decisions, and seller responsiveness all affect outcomes.
Except as stated in Section 5 (30-Day Guarantee), no refunds are provided for vehicles that do not sell.
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POLICY UPDATES
Atoban may update this policy from time to time. Updates apply prospectively only and do not alter obligations for listings already activated. Continued use of Atoban's services constitutes acceptance of the updated policy.
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CONTACT
For cancellation requests or questions about this policy: team@atoban.com
Cancellation requests must be submitted in writing to be valid.