CANCELLATION & REFUND POLICY
Effective Date: January 01, 2026
This Cancellation & Refund Policy explains how cancellations, withdrawals, refunds, failed payments, late balances, chargebacks, and payment disputes are handled for Atoban's services. By activating a listing, submitting a vehicle, providing a payment method, paying any fee, or otherwise using Atoban's services, you agree to the terms below.
1. HOW BILLING WORKS
Atoban offers three service plans: Starter, Pro, and Max.
Each plan has three components:
1. Activation Fee
A one-time fee charged when your listing is activated.
Starter: $19
Pro: $49
Max: $99
2. Daily Listing Fee
A daily listing fee of $1.00 per calendar day applies while your listing is active. The daily listing fee begins to accrue on the activation date and continues until the listing ends due to sale, cancellation, withdrawal, or termination.
3. Success Fee
A success fee is charged only when your vehicle sells to a buyer introduced through Atoban or through marketing, advertising, outreach, buyer communication, or listing activity performed by Atoban.
Starter: 4% of final sale price, minimum $599, maximum $2,999
Pro: 2.5% of final sale price, minimum $399, maximum $1,999
Max: 1.5% of final sale price, minimum $299, maximum $1,499
Daily listing fees may be batched and billed on a 30-day cycle measured from the activation date, or at the time of sale, cancellation, withdrawal, or account closure, at Atoban's discretion.
The success fee is charged upon confirmation of a completed sale.
Billing stops when your vehicle sells, your listing is cancelled, or Atoban terminates the listing. Billing stop dates do not erase fees already accrued.
2. GENERAL NO-REFUND POLICY
All fees are non-refundable once service has begun.
This includes:
• Activation fees
• Accrued daily listing fees
• Optional service upgrades
• Paid advertising, reporting, listing, or marketing-related charges
• Success fees after a confirmed sale
Atoban begins work immediately upon activation, including pricing research, listing creation, marketing setup, buyer communication, advertising, buyer screening, and negotiation activity.
Because services begin immediately, fees for active and accrued periods are not refundable.
3. ACTIVATION FEE, NON-REFUNDABLE
The activation fee is charged at the time of listing activation and is non-refundable once the listing has been activated.
This applies regardless of:
• Cancellation by the Seller
• Withdrawal of the vehicle from sale
• Failure of the vehicle to sell
• Seller changing their mind
• Pricing disagreements between Seller and Atoban
• Seller becoming unresponsive
• Seller discovering an underwater loan or lease payoff position after activation
• Seller selling the vehicle outside Atoban
• Seller no longer needing Atoban's services
4. DAILY LISTING FEE, NON-REFUNDABLE
Daily listing fees accrue each calendar day the listing is active.
Daily listing fees:
• Stop accruing on the date the listing is cancelled, withdrawn, terminated, or reported sold
• Are non-refundable for any day the listing was active, including partial days
• Remain owed even if the payment method on file fails, is declined, expires, is replaced, or otherwise cannot be charged
• May be billed after services have already been rendered
• May be billed at cancellation, sale, withdrawal, or account closure
Seller acknowledges that daily listing fees compensate Atoban for ongoing marketplace activity, listing management, buyer communication, advertising administration, pricing review, and operational support while the listing is active.
5. SUCCESS FEE, NON-REFUNDABLE AFTER SALE
The success fee is charged only when the vehicle sells to a buyer introduced through Atoban or through any Atoban-managed listing, advertisement, communication, outreach, or marketing activity.
The success fee:
• Is never charged before a sale
• Applies even if the transaction is completed outside Atoban's platform
• Applies even if Seller communicates directly with the buyer after Atoban introduced the buyer
• Is non-refundable once charged after a confirmed sale
• Is in addition to activation fees and accrued daily listing fees
If payment of the success fee fails, Seller remains responsible for resolving the outstanding balance promptly.
6. CANCELLATION
Seller may cancel a listing at any time by notifying Atoban in writing at team@atoban.com.
Cancellation requests must be submitted in writing to be valid.
When Seller cancels:
• Atoban will begin removing the listing from active advertising platforms
• Daily listing fees stop accruing as of the cancellation date
• Activation fees remain non-refundable
• Accrued daily listing fees through the cancellation date remain due and non-refundable
• Any unpaid balance remains owed
• Any success fee remains owed if the vehicle sells to a buyer introduced through Atoban before cancellation
There are no cancellation penalties or early termination fees.
Cancellation stops future accrual. Cancellation does not refund, cancel, reduce, or waive fees already earned or accrued.
7. THE 30-DAY QUALIFIED OFFER GUARANTEE
Available on Pro and Max plans only.
If Atoban does not produce at least one qualified buyer offer within the first 30-day active period, Atoban may provide the next 30-day active management period with the activation-fee equivalent credited or waived.
Daily listing fees continue to apply during any credited period.
This is the only circumstance under which a fee credit is issued.
Conditions:
• Seller must follow Atoban's pricing guidance
• Seller must remain reasonably responsive within 72 hours of Atoban communications
• Seller must maintain a valid payment method on file
• Seller must provide accurate vehicle, title, condition, and payoff information
• Seller must not reject all reasonable pricing recommendations
• Seller must not remove the vehicle from sale during the active period
"Qualified offer" means a serious, verifiable offer from a buyer introduced through Atoban's marketing, listing, advertising, or outreach activity.
Lowball, fraudulent, unverifiable, or unserious inquiries do not qualify.
The guarantee applies only to the activation-fee equivalent credit. It does not apply to daily listing fees, success fees, optional upgrades, paid advertising charges, or other accrued amounts.
8. SELLER-INITIATED WITHDRAWAL
If Seller decides not to sell the vehicle after activating a listing:
• Seller must notify Atoban in writing within 24 hours of the decision
• Atoban will begin removing the listing from active platforms
• Activation fees remain non-refundable
• Accrued daily listing fees remain owed and non-refundable
• No success fee is owed unless the vehicle sells to a buyer introduced through Atoban
9. UNDERWATER VEHICLE CANCELLATION
If, after activation, Seller determines that the loan or lease payoff exceeds the achievable sale price of the vehicle:
• Seller may cancel under Section 6
• Activation fees remain non-refundable
• Accrued daily listing fees through the cancellation date remain due and non-refundable
• Atoban is not responsible for arranging lender approval, deficiency financing, loan payoff accommodation, escrow, or title release
Seller is responsible for disclosing any loan, lease, lien, title issue, payoff amount, or negative equity position before activation.
Failure to disclose this information does not excuse payment of fees earned or accrued.
10. SALE OUTSIDE ATOBAN
If the vehicle sells to a buyer introduced through Atoban, whether the transaction closes through Atoban, outside Atoban, directly between Seller and Buyer, or through another platform, the success fee applies in full.
Completing a transaction with an Atoban-introduced buyer while bypassing Atoban to avoid fees is a violation of the Service Agreement.
Atoban may pursue recovery of the success fee, collection costs, legal costs, administrative costs, and any other amounts permitted by law.
11. PAYMENT FAILURES, RETROACTIVE BILLING, AND LATE FEES
Seller is responsible for maintaining a valid, working payment method on file while the listing is active and while any balance remains unpaid.
Failed Payments
If a scheduled charge fails for any reason, including declined card, insufficient funds, expired card, closed account, blocked transaction, technical failure, or any other payment failure:
• The underlying fees continue to accrue and remain owed
• Atoban may notify Seller of the failed payment
• Seller must update the payment method promptly
• Atoban may pause or terminate active listing management
• Atoban may continue to bill any valid payment method on file for amounts owed
• Atoban may pursue collection of unpaid amounts
Retroactive Billing
Seller expressly authorizes Atoban to charge any valid payment method on file for all accrued unpaid fees at any time, including after service has been rendered, after cancellation, after sale, after withdrawal, or after account closure.
Atoban may retroactively bill all accrued unpaid fees, including daily listing fees that accumulated during any period when the original payment method failed or could not be charged.
Any prior balance notice is an estimate based on fees accrued at that time. Final charges may differ based on continued listing activity, cancellation date, sale date, unpaid balances, failed payments, processor fees, or recovery costs.
Late Fees
If any valid amount owed remains unpaid for more than 7 calendar days after Atoban sends notice of nonpayment, Seller agrees to pay a $45 late fee.
The late fee compensates Atoban for additional billing attempts, account review, payment follow-up, administrative handling, and collection preparation.
If the balance remains unpaid, Atoban may suspend services, refuse future service, submit the balance for collection, pursue arbitration, or seek legal enforcement where permitted by law.
12. LISTING PAUSE OR TERMINATION BY ATOBAN
Atoban may pause, suspend, remove, or terminate active listing management if:
• Seller declines pricing guidance
• Seller becomes unresponsive
• Seller fails to respond within 72 hours
• Vehicle information is inaccurate or incomplete
• Vehicle is found to be misrepresented or ineligible
• Seller fails to maintain a valid payment method
• Seller fails to disclose a loan, lease, lien, payoff balance, title issue, or negative equity position
• Seller attempts to bypass Atoban after buyer introduction
• Seller violates the Service Agreement
• Continued service creates operational, payment, legal, reputational, or fraud risk for Atoban
No refund is issued for paused, suspended, removed, or terminated listings under these circumstances.
13. CHARGEBACKS, PAYMENT DISPUTES, AND RECOVERY COSTS
If Seller initiates a chargeback, payment dispute, bank reversal, payment reversal, unauthorized-transaction claim, or similar claim regarding a valid charge under the Service Agreement or this Policy, Seller remains responsible for all amounts properly owed.
Initiating a chargeback or payment dispute does not cancel, reduce, refund, or waive Seller's obligation to pay for services rendered, fees accrued, or valid charges processed.
If Atoban successfully disputes, reverses, defeats, resolves, or otherwise prevails regarding the charge, Seller agrees to reimburse:
• The original amount owed
• All processor, payment network, bank, arbitration, collection, legal, and chargeback fees incurred by Atoban
• Any dispute received fee charged to Atoban
• Any dispute countering, evidence submission, or manual response fee charged to Atoban
• An administrative dispute recovery fee equal to the greater of $45 or 15% of the disputed amount
The administrative dispute recovery fee compensates Atoban for investigation, documentation, evidence preparation, account review, transaction review, listing history review, billing record review, customer communication, processor response preparation, and recovery efforts.
Seller further agrees that Atoban may recover all reasonable costs incurred in investigating, documenting, responding to, collecting, and enforcing payment of valid disputed charges to the fullest extent permitted by applicable law.
If Atoban refers the matter to a collection agency, attorney, arbitration provider, court, or other third party, Seller agrees to reimburse reasonable collection costs, attorney fees, filing fees, arbitration fees, service costs, and enforcement costs where permitted by law.
Fraudulent, knowingly false, or bad-faith payment disputes may result in immediate listing removal, refusal of future service, collection activity, and additional legal remedies available under applicable law.
14. NO GUARANTEE OF SALE
Atoban does not guarantee that a vehicle will sell, will sell within a specific timeframe, or will sell at a specific price.
Market conditions, vehicle condition, mileage, title status, accident history, seller responsiveness, pricing decisions, buyer financing, payoff status, location, and demand all affect outcomes.
Except as stated in Section 7, no fee credits or refunds are provided if a vehicle does not sell.
15. POLICY UPDATES
Atoban may update this Policy from time to time.
Updates apply prospectively only and do not alter obligations for listings already activated unless Seller relists, reactivates, continues using services after notice, or otherwise agrees to the updated terms.
Continued use of Atoban's services after notice of changes constitutes acceptance of the updated Policy.
16. CONTACT
For cancellation requests or questions about this Policy:
Cancellation requests must be submitted in writing to be valid.