CANCELLATION & REFUND POLICY
Original Effective Date: October 1, 2026
Last Revised: November 1, 2026
1. APPLICABILITY
Original Effective Date: October 1, 2026. This revision is dated November 5, 2026. It applies when presented and accepted for a new service, or when an update becomes applicable to an existing service following the notice and consent required by applicable law and the accepted agreement.
Atoban retains the fees, benefits, service term, payment authorizations, refund rights and agreement version accepted for each listing. Publication of this revision does not represent an earlier customer's acceptance of new financial obligations or card authorizations. Applicable mandatory rights remain in effect.
2. CANCELLATION
Seller may request cancellation by emailing team@atoban.com from the email associated with the listing. Atoban will stop future managed work and begin removing managed advertisements where supported.
This offer does not include a refund promotion based on receiving no offers or not completing a sale. Seller’s actual accepted agreement and mandatory law govern refund rights. Cancellation does not create a success fee if no Atoban-attributed sale completed, and does not erase a success fee already earned on a completed attributable sale.
3. ACTIVATION AND OPTIONAL-SERVICE FEES
The $37 activation fee is earned and ordinarily nonrefundable once Atoban begins the initial purchased services. Initial services may include onboarding, account processing, vehicle-data review, market and comparable-vehicle research, pricing recommendations, listing preparation, and selling-agent review and administration.
Changing a decision to sell, withdrawing the vehicle, declining recommendations, receiving no offers, an independent sale, or a vehicle not selling does not by itself create a refund entitlement after the activation fee is earned. Mandatory refund rights, correction of duplicate or erroneous charges, and any expressly accepted refund entitlement remain applicable. Atoban may approve an exceptional goodwill refund without creating a general entitlement. Optional upgrades and the success fee are separate charges governed by their accepted terms.
The activation fee covers onboarding and selling work and is earned when Atoban begins the applicable work, subject to mandatory refund rights. Optional work, campaigns or ordered third-party services remain governed by their separately accepted descriptions and applicable law. Nothing here authorizes a fee or cancellation penalty that was not presented and accepted. Escrow and other third-party vehicle transaction fees are additional and payable by Buyer and Seller according to their separate provider agreement and payment allocation. Those fees are not part of an Atoban refund or advertising credit; the provider’s refund terms and mandatory law apply. Included advertising channels remain part of the purchased Atoban service.
The advertising success-fee credit is a $30 reduction at a completed Atoban sale, applied once; it is not a cash-refund promise when the vehicle does not sell.
A promotional success-fee credit applies only when the listing qualifies under the disclosed promotion and the credit is recorded for that listing. An eligible $100 promotion reduces the earned success fee by $100; it is not a cash payment, activation-fee refund or credit automatically available to every listing.
Eligible advertising and promotional credits are deducted once each after the success fee and its minimum or maximum are calculated, subject to any disclosed combination rules. The fee cannot be reduced below zero, and a payment retry does not create another credit. Atoban's closing statement identifies the fee and credits applied. No credit pays a third-party transaction charge unless expressly agreed.
4. REFUND RECORDS
Where a refund is due, Atoban issues it against the original payment where supported by the processor. Prior refunds, disputes and reversals must be reconciled to avoid refunding the same payment twice. Processor and bank posting times vary. This policy does not itself authorize an automatic charge or refund.
5. SALE REPORTING, EARNED FEES AND AGREEMENT CHANGES
Seller must notify Atoban within 24 hours after completing a transaction involving an Atoban-introduced buyer and report the actual final selling price. Seller must provide reasonable transaction documentation when requested and promptly report a failed transaction, delay or material change in closing arrangements.
After accepting an offer, Seller must keep Atoban informed of inspections, meetings, payment arrangements and closing developments. Seller must respond to a written closing-information request within 48 hours after it is sent to Seller's recorded contact address or Seller Dashboard, unless the notice allows more time or applicable law requires otherwise. Seller may explain why a record is not yet available.
If Seller does not respond, Atoban may place the listing into closing review, pause or close advertising, suspend further managed work where permitted, issue a final information request and review reasonably available transaction evidence. Material noncooperation may constitute a breach, subject to applicable notice and cure requirements.
Seller cannot avoid an earned fee by withholding records, failing to reply, moving negotiations off-platform, cancelling the listing or closing an account. Atoban may establish a completed attributable sale and actual price through reliable evidence, including a signed bill of sale, payment or title-transfer record, or corroborated buyer confirmation. Additional Seller approval of the resulting fee calculation is not required where the accepted agreement already authorizes it.
Atoban may record a reliably verified actual sale date even when the sale is reported later. That does not change an agreement's revision date or create earlier acceptance of new terms. Nonresponse, an accepted offer or an inspection alone does not establish a completed sale or make a success fee payable.
A chargeback, payment dispute or reversal does not by itself erase a properly earned balance. Atoban may retain and present the accepted agreement, payment authorization, service and sale evidence, promotional-credit record, itemized fee, communications and payment history when responding to a dispute.
Atoban may seek reasonable documented investigation, processor, bank, arbitration, collection, filing or legal costs only to the extent recoverable under the accepted agreement and applicable law. This revision imposes no automatic $45, $250 or percentage-based administrative penalty and does not penalize a lawful good-faith dispute. Customer statutory dispute rights remain available.
Cancellation, account closure and private dealings do not erase an earned fee on a completed Atoban-attributed sale. They do not create a success fee when no attributable sale completed. Historical agreements and acceptance records are retained; new material financial terms and authorizations require the applicable notice and consent.
An earned success fee becomes payable under the accepted Service Agreement when an Atoban-attributed sale is completed and its actual final price is established through reliable transaction evidence. A declined, expired, disabled or unavailable payment method does not erase an earned balance. Seller must maintain a valid authorized payment method while that balance remains outstanding, or promptly arrange another accepted payment method.
If payment fails, Atoban will notify Seller of the amount and its basis and provide a way to resolve payment. Seller has seven calendar days after that notice to pay or raise a supported dispute before any separately disclosed, accepted and legally permitted overdue charge may apply. This grace period does not make an unearned fee payable.
This revision imposes no automatic default-interest rate, flat fraud penalty, late fee or administrative surcharge. Any additional overdue charge requires a separately disclosed and accepted basis where required and must comply with applicable law. Atoban will not compound interest or recover the same loss twice under this provision. A good-faith payment dispute does not itself establish fraud or bad faith.
After 14 days overdue, Atoban may issue a formal notice and escalate the account for internal review. After 30 days overdue, Atoban may refer the matter for review of lawful collection or legal remedies. Mandatory notices, cure periods, dispute rights and other nonwaivable protections continue to apply.
Seller must not intentionally conceal a completed Atoban-attributed sale, misstate the final price or buyer identity, or use private negotiations, another person, an off-platform transfer, cancellation or account closure to avoid an earned success fee. An attributable sale remains subject to the accepted fee schedule even when completed outside Atoban or after the listing ends.
Where reliable evidence establishes intentional concealment or circumvention, Atoban may pursue the full earned fee, applicable lawfully agreed overdue charges, reasonable documented investigation and recovery expenses where recoverable, permitted collection and legal costs, suspension or termination, and other remedies available under the accepted agreement and applicable law. Recovery must be supported, proportionate where required and not duplicated.
No arbitrary automatic fraud penalty is imposed. A genuinely independent sale without material Atoban involvement does not earn a success fee. Seller silence alone is not proof of concealment, payment, vehicle delivery, title transfer or a completed sale.
Atoban reserves the right to amend, update, replace or modify its Service Agreement, Terms of Service, Cancellation & Refund Policy and related policies at its discretion, subject to applicable law. Changes may include services, operating procedures, listing requirements, payment procedures, fees and other contractual provisions.
Updated terms will be published on Atoban's website with an accurate revision date. Atoban may notify customers of material changes through email, the Seller Dashboard or another appropriate communication channel, and will provide notice where required by applicable law.
Changes become effective in accordance with applicable law and the notice and consent requirements governing the relevant change. Where additional customer consent is required for a material change to an existing agreement, including a new payment obligation or card authorization, Atoban will obtain and document that consent.
Atoban may require acceptance of updated terms for future listings, renewals, upgrades or additional services. Historical agreements and customer acceptance records remain preserved. New provisions are not represented as having been accepted before the required acceptance occurred.
A temporary fee authorization is governed by the expressly accepted Service Agreement. If the proposed sale does not proceed, Atoban will request cancellation of that authorization; issuer processing determines when funds become available. Cancelling a listing does not authorize capture of an unearned success fee.
6. CONTACT
Atoban
Website: atoban.com
Email: team@atoban.com