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Service Agreement

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Effective Date: January 1, 2024

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This Full-Service Car Selling Agreement (the “Agreement”) is between you (the “Customer” or “Seller”) and Atoban.com (the “Company,” “we,” “us,” or “our”). By using our services, you agree to the following terms:

1. Scope of Services

  • Advertising & Listing:
    Your vehicle will be published on multiple platforms (e.g., Craigslist, Facebook Marketplace, OfferUp, X, Instagram, TikTok, and Atoban.com).

  • Negotiation Support:
    We assist with buyer inquiries and negotiations. You make all final decisions regarding offers.

  • Market Research & Price Guidance (for Premium Plan):
    We provide detailed market data and proactive price adjustment suggestions every 4–7 days.

2. Service Fees & Payment Terms

No-Risk Listing Plan (Monthly)

  • Listing Fee: $24.99 per 30 days (automatically renews until canceled or your car is sold).

  • Success Fee:

    • For vehicles under $150,000: 2.49% (Fee Caps: Minimum $499, Maximum $1,299)

    • For vehicles above $150,000: 0.99% (Fee Caps: Minimum $499, Maximum $4,999)

Premium Listing Plan (Monthly)

  • Listing Fee: $37.99 per 30 days (automatically renews until canceled or your car is sold).

    • Includes advanced market research and proactive price monitoring.

  • Success Fee:

    • For vehicles under $150,000: 2.49% (Fee Caps: Minimum $499, Maximum $999)

    • For vehicles above $150,000: 0.99% (Fee Caps: Minimum $499, Maximum $3,999)

One-Time Listing Plan (Past Purchases)

  • If you purchased a one-time listing plan in the past, that plan was valid for 90 days (3 months) from the date of purchase. After 90 days, your listing expires, and you must re-list under the then-current pricing terms.

Payment & Late Fees:

  • Commission is due on the sale date.

  • Late Fee: $45 if the commission is unpaid by the end of the sale day.

  • If payment remains unpaid for 2 or more days, a daily late fee of 3% or $10 (whichever is greater) will apply, starting on the due date.

  • We charge your account using the same credit card on file. All fees are processed securely and are non-refundable.

3. Auto-Renewal and Cancellation:
• Automatic Renewal: Your listing auto-renews every 30 days unless you cancel before the renewal date.
• Cancellation Responsibility: It is your sole responsibility to cancel your listing via your account settings if you wish to stop the auto-renewal.
• No Refunds: All fees—including auto-renewal fees—are non-refundable once processed.
• Termination Upon Sale: Upon the sale of your vehicle, you must cancel your listing to avoid further charges; failure to do so may result in additional non-refundable fees.

4. Cancellation Policy

  • You may cancel your subscription at any time, with no cancellation fees if the sale has not begun.

  • If the sale has begun, a $49 cancellation fee applies.

  • No refunds will be issued for any fees already paid.

  • If your car is sold, your monthly fees automatically cease.

5. No Guarantee of Sale

We do not guarantee that your vehicle will sell, how long it will take, or the final sale price. Our services are designed to maximize your vehicle’s market value, but the outcome depends on market conditions and buyer interest.

6. Liability for Financial Transactions

You are responsible for verifying payment details and avoiding fraud. We act solely as an intermediary for the sale process.

7. Right to Refuse Service

We reserve the right to refuse or discontinue service at our discretion, particularly in cases of unresponsiveness or suspected fraudulent activity.

8. Governing Law & Dispute Resolution

  • All disputes must first be attempted to be resolved through informal negotiations.

  • If unresolved, disputes will be settled through binding arbitration in the state where Atoban is registered.

9. Amendments

We reserve the right to modify this Agreement at any time. Continued use of our services constitutes acceptance of any updated terms.

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