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PRIVACY POLICY

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Original Effective Date: January 1, 2026
Last Revised: November 6, 2026

This Privacy Policy explains how Atoban collects, uses, discloses and retains personal information through atoban.com, its listing and chat websites, dashboards, communications and related services. It applies to visitors, sellers, buyers and other people who contact Atoban.

This policy is a notice about information practices. It does not replace any consent, payment authorization or other acceptance that applicable law or the relevant service requires.

1. INFORMATION YOU PROVIDE

Depending on your interaction, we collect:

  • Names, email addresses, phone numbers, business or dealer details and contact preferences.

  • Vehicle details, including VIN, mileage, location, specifications, condition, history, photographs, ownership, title, lien and payoff information.

  • Chat messages, buyer and seller conversations, questions, offers, counteroffers, payment or financing preferences, appointment details and support requests.

  • Condition reports, transaction documents and other files you choose to upload or provide for listing review, closing, payment or a dispute.

  • Account and access information, including login or private dashboard links, authentication information and recorded consent or authorization.

Do not put identification documents, payment details or unrelated personal information in public listing photos. Use an appropriate secure channel for sensitive documents we request. Do not send passwords or full card details through Lucy Chat, ordinary email or listing messages.

2. INFORMATION COLLECTED AUTOMATICALLY

We collect technical and activity information such as IP addresses, browser and device details, approximate location derived from technical information, referring websites, campaign or referral details, pages and listings viewed, interactions, timestamps and security or error logs.

Cookies, local storage, pixels and similar technologies may help maintain sessions, record preferences, measure use and advertising results, or support other disclosed functions. The information collected depends on the site, tool, device settings and available consent choices.

Some emails contain delivery, open or link tracking. We may record delivery failures, bounces, reported opens and clicks to manage communication and follow-up. An open event can be caused by a mail provider's privacy or security features and does not reliably establish that a person read the message.

3. INFORMATION FROM OTHER SOURCES

We receive vehicle and market information from vehicle-data providers, VIN decoders, history-report providers, public records, marketplaces and other service providers. We also receive relevant information from buyers, sellers, referral sources, payment processors and transaction participants.

We may connect information from a chat, form, listing, CRM record, payment and subsequent interaction using available customer and vehicle identifiers, such as an email address, VIN or listing reference. Information from another source may be incomplete or inaccurate; contact us to request a correction.

4. HOW WE USE INFORMATION

  • Provide requested valuations, research, listings, buyer introductions, communication and support.

  • Review vehicle and condition information, prepare pricing recommendations and listing content, and manage photos and advertising.

  • Organize inquiries, offers, appointments, closing information and outstanding tasks.

  • Process authorized payments, refunds, credits, disputes and earned fees under the applicable agreement.

  • Manage accounts, consent, security, misuse reports and service quality.

  • Measure website and campaign performance, maintain business records, respond to lawful requests and exercise or defend legal rights.

  • Send service communications and, with the applicable marketing consent, updates or offers.

5. PUBLIC LISTINGS AND TRANSACTION PARTICIPANTS

Publishing a listing makes selected vehicle information available to the public. This can include photos, VIN, price, mileage, general location, vehicle condition and other listing details. Content may also appear on approved advertising channels or in search engines. Public copies may remain outside our control after a listing changes or is removed.

Relevant buyers, sellers, agents and transaction providers may receive information needed for the requested inquiry, offer, inspection, meeting or closing. This may include a name or first name, offer details, financing preference, messages and contact or transaction details where authorized or reasonably necessary. A private conversation is not a public listing, but relevant participants and authorized Atoban personnel or tools can review it.

6. SERVICE PROVIDERS AND AI-ASSISTED TOOLS

We use providers for hosting, website services, CRM and contact management, email, messaging, notifications, vehicle data, payment processing, analytics, advertising and AI-assisted operations. Relevant information may be processed in these systems, including restricted-access work tools used by authorized Atoban personnel and service providers.

Automated and AI-assisted tools support chat, vehicle-data organization, market research, drafting, communication review and agent workflows. Relevant messages, vehicle facts or supporting records may be included in information processed by cloud AI providers. Authorized people may also review those records for service and quality purposes.

Providers process information under their applicable terms, agreements and settings. Some providers also process information for their own legal, fraud-prevention, security or other disclosed purposes. We do not represent that every provider acts solely as Atoban's processor or that all processing occurs on Atoban's own servers.

We may disclose information where required by law, to respond to lawful process, protect people or services, investigate misuse, resolve a dispute or establish or defend legal claims. Relevant records may also be transferred as part of a business reorganization or transfer, subject to applicable protections and notice requirements.

7. PAYMENT INFORMATION

Payment card details are collected and processed by payment providers such as Stripe. Atoban receives transaction references, receipts, payment or dispute status and limited payment-method information, such as card brand and last four digits, where supplied by the processor.

We may retain processor references to an authorized saved payment method for the uses described in the accepted service and payment authorization. This Privacy Policy does not itself authorize a hold, success-fee charge, upgrade or other payment.

8. SERVICE EMAILS, TEXTS AND PHONE ALERTS

Service communications concern your inquiry, account, valuation, listing, photos, review, buyer activity, appointments, payment, closing, cancellation or support. Communication records and delivery results help us manage those services.

If automated texts are offered, you must opt in separately. Giving Atoban a phone number does not automatically enroll you. SMS consent is optional and is not required to purchase Atoban services. Message frequency varies; message and data rates may apply. Reply STOP to opt out or contact team@atoban.com for help.

Browser push alerts are separate from SMS and require device or browser permission. If enabled, we store notification-subscription details and delivery-attempt information. Authorized agents may see the recorded enrollment and delivery status. An enabled subscription or accepted push request does not establish that every alert was displayed or read. Manage push permissions in your browser or device settings.

SMS opt-in and consent records are not sold or shared with unrelated third parties or affiliates for their own marketing or promotional purposes. They may be processed by providers supporting the requested messaging service and as required for legal or security purposes.

9. MARKETING AND ADVERTISING

Marketing and promotional email or SMS messages require your opt-in and any additional consent required for that channel. You may unsubscribe from marketing emails using the message's unsubscribe link or by contacting us. Text opt-out choices apply as described above. Opting out of marketing does not itself cancel a listing or erase an earned payment obligation.

We do not sell or rent customer contact lists to unrelated businesses for their marketing. Advertising and analytics tools may receive device identifiers, website activity or campaign information. Disclosures through such tools may be treated as a sale, sharing or targeted advertising under some privacy laws, depending on the circumstances. Applicable privacy choices and rights are described below.

10. COOKIES AND PRIVACY CHOICES

Use the cookie or privacy settings offered on the relevant website to manage available choices. Browser settings can also restrict cookies or storage; device settings control push permissions. Restricting essential technologies may affect login, saved preferences or other service functions.

Different Atoban websites, embedded services and third-party tools can have separate controls. A setting on one website may not automatically apply to every other website, browser, device or previously collected record. Browser privacy signals and their application depend on the technology and applicable legal requirements. Contact team@atoban.com to request help or exercise a legally available opt-out of sale, sharing or targeted advertising.

11. RETENTION AND DELETION

Retention depends on the information, service, purpose and legal requirements. We consider the listing and support period, account administration, consent and authorization records, tax or accounting needs, security, payment disputes, claims and other legitimate recordkeeping needs.

You may request deletion by contacting us. Some records may be retained to complete a requested service, document a transaction or authorization, comply with law, resolve a dispute or exercise legal rights. Deletion may not immediately remove protected backup copies or public copies held by search engines, marketplaces or other independent parties.

12. SECURITY

We use administrative and technical safeguards intended to protect information, including access restrictions and encryption in transit for our public websites. Payment information is handled through the payment providers' systems.

No website, device, provider or communication method is completely secure. Keep passwords and private access links confidential, secure your own devices and notify us of suspected unauthorized access. This policy does not promise a particular security certification or absolute protection.

13. YOUR PRIVACY RIGHTS

Depending on your location and the law that applies, you may have rights to access or obtain a copy of information, correct inaccuracies, request deletion, withdraw consent, or opt out of certain processing, including sale, sharing or targeted advertising. Some laws also provide rights concerning sensitive information, authorized representatives, appeals and nondiscrimination.

Send a request to team@atoban.com describing the right you wish to exercise. We may need information reasonably necessary to verify identity or authority and locate the relevant records. Do not include full card details or unnecessary identification documents in the initial email. Requests, exceptions and responses are handled under applicable legal requirements; not every right applies in every situation.

14. INTERNATIONAL PROCESSING

Information may be processed in the United States and other locations where Atoban or its providers operate. Those locations may have different privacy laws. Applicable transfer protections, notices and consent requirements depend on the processing and law involved.

15. CHILDREN'S PRIVACY

Atoban services are intended for adults aged 18 or older. If you believe a minor provided personal information, contact team@atoban.com so we can review the situation and take appropriate action under applicable law.

16. CHANGES TO THIS POLICY

Atoban may amend this Privacy Policy as its services, practices or legal requirements change. Updated versions will show an accurate revision date. We will provide additional notice or obtain consent where required for a material change or new use of information.

Posting an updated notice or continued website use does not replace consent that applicable law requires or retroactively create a payment authorization.

17. CONTACT

Atoban
Website: atoban.com
Email: team@atoban.com

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