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Privacy Policy

Effective Date: January 1, 2024 (last updated August 20, 2025)

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1. Introduction

At Atoban, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.atoban.com), use our services, or interact with us, including through SMS communications.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal Information
We collect personal details you provide, such as:

  • Name

  • Email address

  • Phone number

  • Vehicle details

  • Payment information (processed securely by third-party providers)

b. Payment Information

  • Payments (for success fees or optional upgrades) are processed securely through third-party processors such as Stripe.

  • Atoban does not store credit card numbers.

  • A valid credit card is required for all listings before buyer showings can be scheduled.

c. Technical Data
We automatically collect browsing information including:

  • IP address

  • Browser/device type

  • Referring URLs

  • Interaction data via cookies

3. How We Use Your Information

We use your data to:

  • Provide and maintain our services (e.g., listing, negotiation support, buyer communication)

  • Process payments and transactions

  • Improve our website and services

  • Send account-related notifications and confirmations

  • Send marketing or promotional messages (only if you have opted in)

4. SMS Communications

By providing your phone number, you consent to receive SMS messages from Atoban, including:

  • Transaction alerts (e.g., listing confirmations, buyer updates)

  • Service reminders

  • Promotional offers (only if opted in)

Opt-Out: You may opt out anytime by replying STOP. Message & data rates may apply.

Note: Text messaging opt-in data and consent will never be shared with third parties.

5. Data Sharing

We do not sell your data. We may share it only with trusted third-party service providers, such as:

  • Payment processors (e.g., Stripe)

  • Marketing and CRM platforms

  • Web hosting and infrastructure providers

  • Customer support tools

These partners are contractually bound to use your data only as needed to provide services for Atoban.

6. Data Security

We use industry-standard security practices including SSL encryption, secure payment processing, and access controls. However, no system is 100% secure. You are responsible for keeping your login credentials safe.

7. Your Rights

You may at any time:

  • Access the personal data we hold about you

  • Update or correct your account details

  • Request account deletion

Contact team@atoban.com to exercise these rights.

8. No Refund Policy (Summary)

  • Success fees and optional service upgrades are non-refundable once charged.

  • If you are on a legacy auto-renew plan, renewals are non-refundable.

  • Please review our Terms of Service and Cancellation & No Refund Policy for full details.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website and may also be sent by email if legally required.

10. Contact Us

For questions or privacy-related concerns, please contact us at: team@atoban.com

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