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Privacy Policy

Effective Date: 01/01/2024

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Introduction

At Atoban, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.atoban.com, use our services, or interact with us, including through SMS communications.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a. Personal Information

We collect personal information you provide when you:

  • Register for an account

  • Subscribe to our newsletter

  • Submit a form

  • List a vehicle for sale

  • Contact us for support

This may include:

  • Name

  • Email address

  • Phone number

  • Vehicle details

  • Payment information (processed securely by third-party payment processors)

b. Payment Information

When you make a purchase, such as paying a listing fee or success fee, we collect necessary payment details. These payments are securely processed through third-party providers, and Atoban does not store your credit card information.

Auto-Renewal: If you purchase a vehicle listing, it will automatically renew every 30 days for your convenience unless you cancel before the next billing date. You may cancel auto-renewal anytime in your account settings.

c. Technical Data

We automatically collect information when you visit our website, including:

  • IP address

  • Browser type & device information

  • Referring URLs

  • Website interaction & cookies

This data helps us optimize our website and improve the user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing & maintaining services (e.g., listing and selling your vehicle)

  • Processing payments & transactions

  • Improving our website & customer experience

  • Sending service-related messages (e.g., confirmations, updates, and support notifications)

  • Marketing & promotional messages (only with your consent)

3. SMS Communication & Marketing

By providing your phone number, you consent to receive SMS messages from Atoban, including:

  • Transaction notifications (e.g., payment confirmations)

  • Service updates & reminders

  • Promotional offers (only if opted-in)

SMS Abandoned Cart Tracking

Atoban uses cookies to track items added to your cart and whether the cart has been abandoned. This information may be used to send SMS reminders about your abandoned cart.

Opt-Out

You can opt out of SMS marketing messages anytime by replying STOP to any message. Message and data rates may apply.

4. Third-Party Sharing & Data Protection

We do not sell your personal data. However, we may share your information with trusted third-party service providers who help us operate our business, such as:

  • Payment processors (e.g., Stripe)

  • Marketing platforms

  • Web hosting services

  • Customer support tools

These providers are required to use your data only to perform services for Atoban.

Note: SMS opt-in data and consent will not be shared with third parties.

5. No Refund Policy

All payments made to Atoban, including listing fees and success fees, are non-refundable. This applies to:

  • Listing fees (auto-renews every 30 days unless canceled)

  • One time fee Listing Plans (one-time payment valid for 3 months)

  • Success fees upon vehicle sale

Please review our Terms of Service for more details on pricing and refunds.

Auto-Renewal and Cancellation:
• Automatic Renewal: Your listing auto-renews every 30 days unless you cancel before the renewal date.
• Cancellation Responsibility: It is your sole responsibility to cancel your listing via your account settings if you wish to stop the auto-renewal.
• No Refunds: All fees—including auto-renewal fees—are non-refundable once processed.
• Termination Upon Sale: Upon the sale of your vehicle, you must cancel your listing to avoid further charges; failure to do so may result in additional non-refundable fees.

6. Data Security

We take security seriously and use industry-standard measures to protect your data, including:

  • SSL encryption

  • Secure payment processing

  • Strict access controls

However, no internet-based service is 100% secure. You are responsible for keeping your account credentials confidential.

7. Your Rights & Choices

You have the right to:

  • Access your data

  • Correct or update information

  • Delete your account

To exercise these rights, contact us at team@atoban.com.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be communicated through our website or via email if required.

9. Contact Us

If you have any questions about this policy, please contact us:
Email: team@atoban.com

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